HOW MUCH DOES SHIPPING COST? Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs. --- WHERE DO WE DELIVER? We provide worldwide shipping. --- HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER? On average, merchandise needs to be prepared and shipped from our facility 5-7 business days after purchase. Normally, standard shipping/transit times apply within 9 - 14 business days. --- CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES? We do not offer shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately. --- DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES? Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

1. How to order?

Please follow our shopping guide to have the best shopping experience:

1. Searching for any ideas

2. Choose Product Types, Sizes & Colors

3. Add to cart & Checkout

4. Check Order Summary & Contact us within 24 hours if there's anything wrong.

5. Follow order shipment status on the website

2. Can I change my shipping address or design options after placing an order?
Yes, within the first 24 hours since the order was placed, you can change your shipping address or options (size, color, quotes....) by yourself.
After that timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that it can still be edited.
Please keep in mind that any edit request after 24 hours upon approval of the order will no longer be allowed.

3. What does the total price include?
Your total payment = product prices + shipping fee
- The Discount code only applies to the product price, not the total price
- The shipping fee is calculated based on the shipping destination.
- Tax is only required in some countries, the detailed explanation can be found in the question below.

4. Why does my tracking number not work?
The tracking's usually updated within 1-2 business days. However, sometimes, Postal workers may skip package scanning because of network failure or overload during sale seasons. We've had many cases where the packages weren't scanned by local Post Offices, but still arrived on time.
If it's not updated in the next few days, we advise you to contact the shipping carrier to get an accurate delivery time frame.

5. What payment method I can use and can not use?

- Acceptable methods:

• Credit/Debit cards (VISA, MasterCard, AMEX)
• Paypal

- Unacceptable methods:

• Personal checks
• Money orders
• Direct bank transfers
• Cash on delivery

6. When will my card be charged?
Just after your order has been successfully placed.

7. When will I receive my refund?
All refunds will be credited to your original form of payment. Normally, if you paid by credit or debit card, you will see the refund amount on your payment account within 3 - 10 business days, depending on the process of your bank.
In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.

8. Why are my items shipped separately?
In some cases, orders with multiple types of products may come from multiple suppliers, which means that your order could arrive in separate packages at different times. Ideally, in case the product you ordered is out of stock; or the weather or social conditions. The order will then be sent from another warehouse. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout).
You will receive a shipping notification for each shipment in your order. If the second package does not arrive after a few next days, chat with us and you will be assisted right away.

9. Where do we ship from?
We are a global company operating with several fulfillment centers around the world.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.

10. Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

11. Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

12. Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

By placing an order, you have confirmed that you have read, understood and accepted these following policies. 1. CANCEL THE ORDER Once an order has been placed, it is immediately processed to ensure quick and efficient handling. As a result, we are unable to accept cancellations after the order is confirmed. We encourage all customers to carefully review their selections, quantities, and details before finalizing a purchase. If you have any questions or require assistance before placing an order, please reach out to our customer support team via the mail that is shown on the website's footer. Thank you for your understanding and cooperation. 2. RETURNS We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase. Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case. Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us. To complete your return, we require a receipt or proof of purchase. Please contact our support team via the mail that is shown on the website's footer for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us. 3. REFUNDS Our policy lasts 7 days from arrival date for you to send photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either. The shipping fee will NOT be refundable once items have been shipped Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time (3 - 10 business days) before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the mail that is shown on the website's footer.